American Income Life Insurance Review & Complaints (2024)

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American Income Life Insurance (AI Life) is an insurance company headquartered in Waco, Texas. The company was founded in 1951 and has been headquartered in Waco since 1959. It currently sells life insurance policies in 49 states, the District of Columbia, and Canada. In addition to American Life, AIL is the parent company of two additional life insurers: National Income Life Insurance Company, located in New York, and Union Heritage Life Assurance Company Limited, located in Ireland.

AIL AI Life predominately sells products to associations, particularly labor unions and credit unions. It also sells some group policies to schools, churches, 4-H clubs, youth groups, and more. AIL sells policies through its network of agents, who sometimes meet with potential clients in their homes to try and establish a personal relationship.

There is always more than one option, but it’s best to look deeper into a company before committing. By looking at reviews and what sort of rating a company has, you can get a better idea at what sort of customer care you’ll receive. You can also find out what types of benefits or discounts are offered as well.

Is American Income Life legitimate?

American Income Life is a Better Business Bureau accredited company, since 1952, and currently has an A+ rating. The BBB lists a total of 227 closed complaints against the company in the past three years, 90 of which have been closed in the last 12 months. The majority of complaints registered are issues with the product or the client’s experience with service and advertising/sales issues. Several of the complaints were specifically about issues with obtaining refunds for unwanted policies.

In addition to their consumer feedback, there appears to be a very sharp divide among current and former employees of the company. This review does not focus on the employment opportunities of American Income Life, but it was a strange trend so it has been added here. Anyone considering working for AI Life and interested in learning more about their legitimacy may want to do their own research.

What types of insurance products are offered?

Life Insurance

True to its name, American Income Life primarily sells term life and whole life policies. There are also a few special products offered by AIL.

Term Life – Policies are issued for a fixed “term” and expire at the end of them. This is similar to car insurance or homeowner’s insurance, since the period of coverage exists for a predetermined amount of time.
Whole Life – Much more expensive than its term counterpart, whole life is a policy that can be kept the entire length of one’s life.
Final Expensive Plan – Basically a whole life policy created specifically to cover the insured’s final expenses.
Terminal Illness Rider – This rider allows individuals diagnosed with a terminal illness to receive an accelerated benefit payment of half the policy’s value if their life expectancy is within a year of diagnosis. It can be purchased and added to any policy that AI Life sells.

Anyone considering a whole life policy is invited to read our life insurance guide. There are big profits in whole life policies, so some agents push them on an unsuspecting client as a great investment tool for the future. The bottom line is you should take the extra step to be fully educated about each product and the policy info, and not simply buy it because an insurance agent told you to do so.

What additional products are offered?

Aside from life insurance, AI Life also sells some extended benefits coverage:

Accident protection – Provides a cash benefit when an individual is killed or injured accidentally.

Hospital indemnity – Helps to cover additional expenses related to long hospital stays necessitated by illness or injury.

Cancer protection – This life insurance for cancer patients helps to provide financial assistance to help with medical expenses and lost work while a patient receives cancer treatment.

Critical illness – This policy can help to provide financial assistance with paying out-of-pocket medical expenses for patients experiencing critical illnesses like a heart attack or stroke.

Are American Income Life rates affordable?

American Income Life does not sell auto coverage and our efforts to receive a term life insurance quote has proven to be difficult. We have reached out to a few different agencies and unfortunately have not heard anything back. It is also possible that individuals are unable to purchase a policy directly and they only sell group coverage to organizations.

If we are successful in obtaining a term life quote or receive word that individuals are unable to purchase a term life insurance policy, this section will be updated with the appropriate information. Until then, their customer service rating will be adjusted to reflect the difficulty in receiving a quote.

American Income Life Claims Hotline – 254-761-6400

What is the Insurer’s Financial Strength Rating?

Claims Process at American Income Life Insurance

Ease of Filing a Claim

American Income Life Insurance prioritizes convenience for its policyholders when it comes to filing claims. Through their user-friendly online platform, policyholders can initiate the claims process swiftly and efficiently. This digital portal offers a seamless experience, allowing for the submission of necessary documents and information with ease.

For those who prefer a more personal touch, American Income Life Insurance also provides the option to file claims over the phone. This ensures that policyholders can choose the method that aligns best with their preferences and circumstances.

Average Claim Processing Time

Efficiency in processing claims is a hallmark of American Income Life Insurance. The company is committed to promptly addressing claims to provide policyholders with the support they need during challenging times. This will delve into specific details regarding the average time it takes for claims to be processed, offering valuable insights for prospective and current policyholders.

Customer Feedback on Claim Resolutions and Payouts

The experiences of policyholders in the realm of claim resolutions and payouts are a critical aspect of evaluating an insurance company. American Income Life Insurance places significant emphasis on meeting the needs of its policyholders when it matters most.

This will provide a comprehensive overview of customer feedback, shedding light on their satisfaction levels and the company’s dedication to fulfilling its claims obligations.

Digital and Technological Features at American Income Life Insurance

Mobile App Features and Functionality

American Income Life Insurance’s mobile app stands as a testament to the company’s commitment to providing a holistic and convenient insurance experience. This will expand upon the app’s features, showcasing its capabilities for policy management, claims tracking, and other resources designed to empower policyholders while on the move.

Online Account Management Capabilities

In today’s fast-paced, digital landscape, the ability to manage insurance policies online is indispensable. American Income Life Insurance recognizes this need and offers a robust online portal for policyholders.

This will delve into the specific features available through this portal, highlighting how customers can efficiently navigate their policies and access crucial information at their convenience.

Digital Tools and Resources

American Income Life Insurance goes above and beyond its core insurance offerings by providing an array of digital tools and resources. These resources serve as invaluable aids in assisting policyholders in making informed decisions about their coverage.

This will shine a spotlight on these digital assets, which may include educational resources, calculators, and other tools that enhance the overall customer experience.

What’s the bottom line?

American Income Life is a relatively small insurer that focuses on supplemental health and life coverage, similar to Aflac. They have insurance sales for products in nearly every state, and they primarily sell group plans to organizations such as credit unions and labor unions. They do have a lot of customer service complaints for a company that is so small, and with a big chunk of them coming from former employees. American Income Life has high financial ratings from the top firms, but it has proven difficult to get a life coverage quote or even confirmation of whether they actually sell to individuals directly.