CNA Insurance Review & Complaints: Commercial Insurance (2024)

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CNA Insurance is one of the largest commercial insurers in the United States and offers a broad array of products for multiple industries. They are a global company with more than 120 years in business.

What is CNA Insurance?

CNA is a commercial insurer founded in 1897 under the name Continental Assurance Company of North America in Detroit. Initially providing railroad industry health and accident insurance, the company moved to Chicago following a merger with Metropolitan Accident Company, which resulted in a name change to Continental Casualty Company.

The name CNA was created from the first letters of several companies, two of which were acquired in the following decades. The C represents the original company, Continental Casualty Company, the N represents National Fire Insurance Company, and the A represents American Casualty Company.

After changing its name from Continental Casualty Company, CNA began offering a wide array of insurance products including professional liability and accident insurance. During the 1960s and 1970s, it insured many big-ticket events, including a Beatles concert at Shea Stadium, the Indianapolis 500, and also provided coverage for Apollo missions to space. They also operated in the personal insurance industry, but divested those products in 1999, selling their personal lines to Allstate. The following years saw them sell off other products and focus on commercial insurance.

Since 1974, Loews Corporation has been the majority owner of CNA insurance company, and now owns 90% of the company. Their headquarters remain in Chicago, and policies are sold through agents nationwide.

What products does CNA offer?

This commercial insurance company, CNA, ffers a broad array of commercial insurance products both common and more specialized. They have products for businesses of all sizes and cover most industries.

Business Interruption

This coverage offers loss of income and assistance for business interruption resulting from a variety of risks including fire damage. This coverage is available a la carte or as part of a package policy.

Small Business Owner’s Policy

CNA Connect is the package policy aimed at small business owners. This package is designed to cover all of the basics of small business insurance needs, and it can be customized to a specific industry. Basics include business property, liability, and loss of income.

Commercial Package Policies

CNA Paramount is the commercial package policy option for larger businesses and those that do not qualify for the Connect BOP. It can be customized with property, liability, crime, and other coverage to meet specific needs. It also has an umbrella option available.

Commercial Auto

Commercial auto policies are available for a variety of needs, including owned, non-owned, and hired vehicles used in the course of business. The program offers endorsements and optional coverage for needs from executive vehicles to cargo securement.

Liability

CNA has several liability options available as part of package policies or individually. These include commercial general liability, professional liability including errors and omissions, and management liability.

Property

Property coverage options with CNA include general business property coverage and inland marine policies that can cover specific tools, equipment, and other property. These can be added to a package or purchased as a single policy.

Ocean Marine

CNA has an ocean marine policy designed to cover the risks inherent in the transportation of goods overseas.

Worker’s Compensation

Among the many commercial products offered is Worker’s Compensation insurance policy which can be provided for a variety of different businesses to meet legal requirements.

Other Products

There are many other products offered by CNA to round out the coverage needs of any business. These include:

• Equipment Breakdown Policy
• Surety
• Umbrella & Excess
• Warranty
• International coverage

Are the Company’s Rates Competitive?

Because online quotes are not offered for CNA products, we were unable to obtain a quote form of any sort. This is, however, what we expect from a company specializing in a complex array of commercial products.

The website offers an agent locator to help potential customers find a local independent agent or broker; this is the best and most accurate way to get commercial insurance quotes. Talking to an agent allows for a more detailed understanding of your insurance needs so that you are quoted for the coverage you need without missing or unnecessary options.

Are the company’s ratings and consumer reviews positive?

CNA Financial has an A+ rating with the Better Business Bureau (BBB), and there are 19 complaints on file in the past three years. This is a really low volume for such a big company, although we do tend to see fewer complaints online overall for commercial insurance companies.

CNA’s headquarters in Chicago has 30 reviews on Yelp, with one star overall. Most of the complaints are in regards to claims issues. Again, considering how big this company is, this is a very small number of complaints.

It is common for a commercial insurance company to have issues and complaints dealt with through other means than online reviews and complaints, but for a company this size, it is still a positive thing to see so few.

Effortless CNA Insurance Claim Process: Online, Mobile, and Phone Options

Ease of Filing a Claim (Online, Over the Phone, Mobile Apps)

CNA Insurance provides multiple channels for policyholders to file insurance claims, offering flexibility and convenience. Customers can choose to initiate their claims through various means, including online submissions, phone calls to the dedicated claims hotline, and even through the CNA Insurance mobile app.

This versatility ensures that customers can select the method that best suits their preferences and circumstances, making the claims process more accessible.

Average Claim Processing Time

Efficiency in processing claims is a critical aspect of any insurance company’s service. While specific processing times can vary depending on the nature and complexity of the claim, CNA Insurance strives to expedite claims to ensure policyholders receive timely resolutions.

The average claim processing time may differ for different types of policies and claims, but CNA Insurance is committed to keeping these times as short as possible.

Customer Feedback on Claim Resolutions and Payouts

Customer feedback provides valuable insights into an insurance company’s performance in handling claims. While CNA Insurance has a solid reputation in the industry, it’s essential to consider policyholders’ experiences with claim resolutions and payouts. Listening to the feedback of real customers can shed light on the company’s strengths and areas where improvements may be needed.

Empowering Your Experience: CNA Insurance’s Digital and Technological Features

Mobile App Features and Functionality

CNA Insurance offers a comprehensive mobile app that provides policyholders with convenient access to various insurance-related features and functionalities. Whether you need to manage your policies, file claims, or access important documents on the go, the mobile app is designed to meet your needs. Explore the app’s features to make your insurance experience more convenient and efficient.

Online Account Management Capabilities

Policyholders can take advantage of CNA Insurance’s online account management capabilities to streamline their insurance management. Through their online platform, you can easily access policy information, make payments, update personal details, and track claims.

The online account management system is designed to provide you with greater control and convenience over your insurance policies.

Digital Tools and Resources

CNA Insurance offers a range of digital tools and resources to support policyholders in making informed decisions about their insurance coverage. These resources may include educational materials, calculators, and interactive tools to help you understand your insurance options better.

Explore these digital resources to enhance your insurance knowledge and make confident coverage choices.

What’s the bottom line?

CNA is one of the biggest players in commercial insurance and offers so broad a range of products that they are likely to be able to help nearly any company. They have a good reputation and many years of experience. Since commercial insurance requires a lot of detailed information, we recommend working with an agent to go over the needs of your particular business to determine whether CNA is a good fit for your company.