Selective Insurance Review & Complaints: Auto, Home & Business Insurance (2024)

Selective Insurance has been in the property & casualty industry for nearly 100 years, providing coverage to residents of 22 different states in the Eastern and Midwestern region. They offer auto insurance, home insurance, and business insurance. They are also one of the biggest flood insurers in the country.

What is the history of Selective Insurance?

Selective Insurance was founded in Branchville, New Jersey in 1926. Daniel Smith and a few other colleagues founded the company as Selected Risks Insurance Company in a small storefront. In 1928, the company became a stock company as Selected Risks Indemnity, and a year later formed Selected Risks Fire Insurance Company.

In the 1930s, the company expanded to add general liability and worker’s compensation as well as adding three new states and D.C. to their operations. In 1958, the two companies merged into Selected Risks Insurance Company. The company continued expansion and, in 1986, made the final name change to Selective Insurance Company of America.

Today, Selective Insurance offers coverage in 22 states and D.C. including personal and business products, although offerings differ by state. Products are sold through more than 2000 independent agents. As mentioned, Selective Insurance also ranks as the 6th largest provider of flood insurance through the National Flood Insurance Program.

What insurance products are offered by the company?

Selective Insurance covers personal property with its auto, homeowners, and personal umbrella policies, missing just life insurance protection on the list of major personal insurance products. They also write basic commercial insurance.

What auto insurance coverage does the company offer?

Selective Insurance offers a basic auto insurance program with all the common coverage options such as liability and collision.

They also offer The Selective Edge, an add-on package of optional coverage enhancements available to customers that take out both auto and home with the company.

The Selective Edge package of optional coverage enhancements includes:

• Towing and Labor
• Rental/Transportation Expense coverage
• Personal Property coverage
• Accidental Airbag Deployment
• Key Replacement

Selective also offers a good list of discounts such as multi-policy and an affinity discount on personal property coverage for those in the medical and educational fields.

They also offer convenient billing accommodations with several payment structure options to fit any budget.

What home insurance coverage does the company offer?

Selective writes home insurance policies to cover personal property for single-family homes as well as for condominiums, each designed for the specific needs of each type of dwelling.

Similar to the auto program, there is a Selective Edge package of optional coverage enhancements available when you insure both home and auto with the company.

On the home insurance side, the Selective Edge package includes:

• Guaranteed Replacement Cost
• Deductible Waiver for large losses
• Water Backup
• Extended coverage for high-value items
• Non-building structure coverage

Selective also offers renter’s insurance to cover personal property, valuable items, and liability for tenants who don’t need structure coverage.

Flood Insurance is also available through the National Flood Insurance Program.

What additional products are offered?

Umbrella Insurance

Selective writes personal umbrella insurance for extended liability coverage. Policies are available with $1 million up to $5 million in coverage.

Business Insurance

Selective writes a wide range of commercial insurance policies to cover many types of business.

Coverage options include:

• Abuse or Molestation coverage
• Business owners Policy
• Business Income and Extra Expenses
• Commercial Auto
• Crime/Fidelity
• Crisis Response
• Security breaches
• Electronic Information Systems
• Employment Practices Liability
• Commercial Flood
• General Liability
• GreenPac Endorsement
• Identity Theft
• Inland Marine
• Miscellaneous Liability
• Property
• Surety Bonds
• Umbrella
• Worker’s Compensation

Does Selective Insurance have competitive rates?

Selective does not offer online quotes, making it difficult to do a quick rate comparison. Quotes are only available through local agents.

Selective does not present itself as a low-cost company, and they use insurance agents to sell their policies, which means commissions and usually higher rates. Rates can differ greatly, and Selective might be competitive for some drivers and not for others; individuals will need to obtain a quote for a fair comparison.

What is the claims process?

Selective offers a toll-free 24/7 claims line for calling in insurance claims.

They also have an online form for submitting claims to report property damage directly through their website, something we expect to see from top companies and that is rare with smaller regional companies.

After claims are submitted, a claims representative will contact the insured within 24 hours. The adjuster will then investigate the incident and the damage to property and look at the coverage of the policy. When the investigation is complete, the insured will receive a letter explaining the final decision on the claim. Settlements will then be paid out for the damage to property or personal belongings and the claim closed. (For more information, read our “Understanding Life Insurance Settlements: What is it and how does it work?“).

It is worth noting that Selective now offers a mobile app that includes conveniences such as easy access to claims information, contact information for agents, and an autofill ability for policy information when filing a claim. Adding an app is a good sign as many companies are now doing so to provide further customer service to their clients.

Selective offers a Collision Care Program including a list of preferred providers that will work directly with the insurance company and guarantee all of their repairs. Policyholders can also choose their own repair shop.

Are there any customer complaints about the company?

Selective is not BBB accredited, but has an A+ rating. There have been only eight complaints against the company in the past three years on its BBB business profile, four of which have been closed in the past 12 months.

Elsewhere, on the internet, complaints are minimal, but there are a few complaints about slow service after motor vehicle accidents.

We take into account customer reviews, BBB complaints, and the responsiveness of the customer service team.

What is the company’s financial strength?

A.M. Best awarded Selective subsidiaries an “A” financial strength rating, which means that these subsidiaries have an “excellent” ability to meet claims obligations.

Ease of Filing a Claim

Selective Insurance offers a streamlined and user-friendly claims process, making it convenient for policyholders to report their claims. Customers can file claims through various channels, including online, over the phone, and through mobile apps. This flexibility ensures that policyholders can choose the method that best suits their preferences and needs.

Average Claim Processing Time

One of the key factors in assessing an insurance company’s performance is the speed at which they process claims. Selective Insurance prides itself on efficient claim processing.

While the exact processing time can vary depending on the complexity of the claim, Selective Insurance strives to handle claims promptly to provide policyholders with the financial support they need during challenging times.

Customer Feedback on Claim Resolutions and Payouts

Customer feedback is essential when evaluating an insurance company’s claims process. Selective Insurance has received positive reviews for its claim resolutions and payouts. Policyholders appreciate the company’s dedication to fair and timely settlements.

The transparency and professionalism displayed by Selective Insurance during the claims process have contributed to high customer satisfaction levels.

Mobile App Features and Functionality

Selective Insurance offers a feature-rich mobile app that enables policyholders to manage their insurance policies conveniently. The app includes functionalities such as policy access, claims reporting, and digital ID cards. Users can easily navigate the app to review policy details and initiate claims from their mobile devices.

Online Account Management Capabilities

Policyholders can enjoy robust online account management capabilities with Selective Insurance. This includes the ability to view policy documents, make premium payments, and update personal information online. The online portal provides a user-friendly experience, allowing customers to access important policy information whenever they need it.

Digital Tools and Resources

Selective Insurance provides a range of digital tools and resources to help policyholders make informed decisions about their coverage. These resources may include calculators to estimate insurance needs, educational materials about various insurance types, and informative blog articles.

These digital assets empower policyholders to understand their insurance better and make choices that align with their unique circumstances.

What’s the bottom line?

Selective offers a basic line of products but provides very little information on their website. Their rates are unavailable, making it difficult to judge how competitive they might be. This adds up to a company that is difficult to recommend; Most insurance customers will likely find other companies more competitive.