Charter Oak Fire Insurance Company Review & Complaints: Property & Auto Insurance (2024)

Premiums
Claims
Feedback
Financial Strength

About Charter Oak Insurance

Charter Oak Insurance was founded in 1931, and at some point was acquired by Traveler’s Insurance. The company does not appear to have its own website, nor is there any real information available regarding products or services.

Head offices for Charter Oak are listed as the same Hartford, CT address as the headquarters for Travelers. It is likely that this smaller insurance company has been almost fully absorbed into the parent insurance agency, as they do not appear to have any distinct operations.

Charter Oak Lines of Insurance

There is very little information available for this company. All we are able to learn regarding Charter Oak is that they write fire and auto insurance. As they have no website, we are unable to locate a list of their products.

Charter Oak Fire Claims Process

Ease of Filing a Claim (Online, Over the Phone, Mobile Apps)

Charter Oak Fire Insurance Company offers a range of options for filing insurance claims, ensuring convenience for policyholders. You can file a claim through multiple channels, including online, over the phone, or via mobile apps.

Average Claim Processing Time

One crucial aspect of the claims process is the speed at which claims are processed and resolved. Charter Oak Fire Insurance Company is committed to efficient claims handling. However, the exact processing time may vary depending on the complexity of the claim and other factors.

It is advisable to contact the company for specific information about their average claim processing times.

Customer Feedback on Claim Resolutions and Payouts

Customer feedback is a valuable resource for evaluating an insurance company’s performance in handling claims. Charter Oak Fire Insurance Company encourages policyholders to provide feedback on their claim resolutions and payout experiences. This feedback can help the company continually improve its claims process and ensure customer satisfaction.

If you have had a claim with Charter Oak, consider sharing your feedback to contribute to the company’s transparency and accountability.

Charter Oak Fire Digital and Technological Features

Mobile App Features and Functionality

In today’s digital age, mobile apps play a crucial role in enhancing the insurance experience. Charter Oak Fire Insurance Company offers a mobile app with a range of features and functionalities designed to make managing your insurance policies more convenient.

Whether it’s accessing policy information, filing claims, or making payments, the mobile app provides a user-friendly interface to handle various insurance-related tasks on the go.

Online Account Management Capabilities

Online account management is an essential feature for policyholders who prefer to handle their insurance affairs digitally. Charter Oak Fire Insurance Company provides robust online account management capabilities, allowing you to access and update your policy information, view billing statements, and track claims progress from the comfort of your computer or mobile device.

This digital convenience simplifies the insurance process and puts policy management at your fingertips.

Digital Tools and Resources

To empower policyholders with information and resources, Charter Oak Fire Insurance Company offers a suite of digital tools and resources. These tools may include insurance calculators, educational materials, and resources to help you better understand your coverage options and make informed decisions about your insurance needs.

These digital assets can be invaluable in guiding you through the complexities of insurance and ensuring that you have the information you need to protect what matters most.

Ratings and Reviews

Charter Oak Insurance is listed as an alternate business name of Traveler’s Insurance on their BBB Business Profile (Better Business Bureau) page. However, this does not have a BBB listing of its own. Travelers, a huge company, has an A+ rating and has had 333 complaints in the past three years. There is not way to tell which complaints may be related to Charter Oak, if any.

A search for just the name Charter Oak Fire Insurance Company comes up with a number of lawsuits on record against the company. Some are other companies and some are consumer lawsuits. While none appear to be major, it may be a factor in the company’s near-complete absorption by Traveler.

The Bottom Line

There is not a lot of information on this company, and everything points to the parent company, Travelers. It is unlikely that much, if any, new business is being written in the Charter Oak name today.