Florida Family Insurance Review & Complaints: Homeowner’s Insurance (2024)
Florida Family Insurance was founded in response to the struggling homeowner’s insurance market in Florida. Their main product is homeowner’s insurance, and they write a standard policy with several upgrade options. They also write condo, rental dwelling, and flood insurance.
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Schimri Yoyo
Licensed Agent & Financial Advisor
Schimri Yoyo is a financial advisor with active life and health insurance licenses in seven states and over 20 years of experience. During his career, he has held roles at Foresters Financial, Strayer University, Minnesota Life, Securian Financial Services, Delaware Valley Advisors, Bridgemark Wealth Management, and Fidelity. Schimri is an educator eager to assist individuals and families in ...
Licensed Agent & Financial Advisor
UPDATED: Dec 22, 2024
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Editorial Guidelines: We are a free online resource for anyone interested in learning more about insurance. Our goal is to be an objective, third-party resource for everything insurance related. We update our site regularly, and all content is reviewed by insurance experts.
UPDATED: Dec 22, 2024
It’s all about you. We want to help you make the right coverage choices.
Advertiser Disclosure: We strive to help you make confident insurance decisions. Comparison shopping should be easy. We are not affiliated with any one insurance provider and cannot guarantee quotes from any single provider.
Our insurance industry partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different insurance companies please enter your ZIP code on this page to use the free quote tool. The more quotes you compare, the more chances to save.
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About Florida Family
Florida Family Insurance was founded in 1996, a few years after hurricane devastation led many insurers in the state to fold or stop writing homeowner’s in Florida. Insurance agency executive Rick Hardy created the company to help provide Florida homeowners with an option for coverage in a dwindling market.
The company made it through the record-breaking hurricane seasons of 2004 and 2005 and has a sound financial rating with multiple solid reinsurers to back them in case of another disaster.
The company is owned by Barrington Capital, LLC., and headquartered in Jacksonville, Florida. Policies are sold across the state by local independent insurance agents. Their focus is on home insurance, with options for several types of home as well as flood insurance. Your one-stop online insurance guide. Get free quotes now!
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What kind of home insurance products do they offer?
Florida Family’s main product is homeowner’s insurance, and they write a standard policy with several upgrade options. They also write condo, rental dwelling, and flood insurance.
Homeowner’s Insurance
The standard homeowner’s insurance policy covers the structure from a variety of perils. It also includes personal property coverage, liability insurance, loss of use coverage, and more.
The upgrades available for the policy include replacement cost coverage for personal property, special and scheduled personal property coverage, water backup coverage, and more.
There are a variety of discounts offered for home insurance policies, including new home, wind mitigation, security and fire sprinkler systems, and more.
Condo Insurance
Like the homeowner’s insurance, Florida Family Insurance offers a base condo policy that covers walls-in structure coverage, personal property, loss of use, and liability. You can add on a variety of endorsements, including personal property replacement cost, coverage for a condo rented to others, loss assessment, and even golf cart coverage.
Condo policies are designed to cover only the part of the structure that is not covered by the association’s policy on the building.
Rental Property
Also known as a landlord policy, Florida Family has a policy that is designed to cover the needs of a home that is rented out. The base policy covers the structure for all perils aside from those specifically excluded. It also includes loss of rents.
Unusual to this policy is that premises liability is an option and not part of the basic policy. Also optional are personal property coverage and replacement cost personal property coverage, medical payments, and theft coverage. Most of these are included to some degree in rental property policies at other companies. The website states the purpose of making these optional is to create a more flexible policy, but this is still very unusual.
Flood Insurance
Flood insurance is a must for many Florida homeowners, and Florida Family offers it through the National Flood Insurance Program.
How to Get Rates
Online quoting is not available for Florida Family Insurance. This is not surprising for a company that writes only homeowner’s insurance, and only in one state.
The Florida Office of Insurance Regulation has a rate comparison calculator available on the website that gives sample rates for a variety of insurance companies and counties. We ran a test quote for a $300,000 home value post-2005 construction home. Rates varied greatly based on county, from around $1,400 all the way up to more than $6,000.
This is difficult to compare to other companies without more specific details. Home insurance rates in Florida can be very high, especially in coastal areas, and are hard to compare to other states or on a national level.
Florida Family Insurance Claims Process
Ease of Filing a Claim (Online, Over the Phone, Mobile Apps)
Florida Family Insurance offers multiple convenient ways to file a claim. Policyholders can choose to file a claim online through the company’s website, over the phone by contacting a toll-free number, or through their local independent insurance agents.
Additionally, the company’s mobile app provides a user-friendly interface for filing and tracking claims, making it easy for customers to report incidents and initiate the claims process.
Average Claim Processing Time
The average claim processing time with Florida Family Insurance can vary depending on the complexity of the claim and the specific circumstances. However, the company is committed to efficiently handling claims, especially in the event of disasters like hurricanes.
They offer mobile catastrophe response teams to assist with claims processing in affected areas. Policyholders can expect timely communication and assistance throughout the claims process.
Customer Feedback on Claim Resolutions and Payouts
Florida Family Insurance maintains a positive reputation when it comes to claim resolutions and payouts. With an A+ rating from the Better Business Bureau (BBB) and a low volume of customer complaints, the company demonstrates its commitment to customer satisfaction.
The few customer reviews available online are generally positive, with customers expressing satisfaction with the company’s handling of claims. Overall, Florida Family Insurance strives to ensure fair and prompt claim resolutions to meet their policyholders’ needs.
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Digital and Technological Features of Florida Family Insurance
Mobile App Features and Functionality
Florida Family Insurance provides a mobile app that offers a range of features and functionalities to enhance the customer experience. Through the app, policyholders can easily access their insurance information, report and track claims, view policy documents, make payments, and receive important notifications.
The user-friendly design of the app ensures that customers can manage their insurance needs conveniently from their mobile devices.
Online Account Management Capabilities
The company’s online account management capabilities are designed to simplify the policyholder’s experience. Customers can log in to their online accounts via the company’s website or mobile app to access policy details, make updates, view billing information, and explore additional resources.
This online platform allows for efficient self-service options, reducing the need for extensive manual interactions.
Digital Tools and Resources
Florida Family Insurance offers various digital tools and resources to educate and assist its customers. These resources may include informative articles, guides, and calculators to help policyholders make informed decisions about their insurance coverage.
The company’s commitment to digital innovation ensures that customers have access to the latest tools and resources to enhance their understanding of insurance products and coverage options.
What are the ratings and consumer reviews?
Florida Family Insurance has an A+ rating with the Better Business Bureau (BBB), and there are only four customer complaints on file in the past three years. Only one was filed in the past 12 months. Both of the actual customer reviews on the site are positive, leaving a five-star rating.
The Florida Department of Financial Services maintains a customer complaint database for auto and homeowners insurance companies. The most recent available data is for the second quarter of 2017. Florida Family Insurance has a complaints ratio of one complaint to every 31,086 policies in force with a total of three complaints in that time period.
We were unable to find much in the way of customer reviews, with only one negative review on Yelp. The local nature of the company is a likely reason for the lack of reviews on large consumer information sites. Overall, the complaint volume for this company is low.
If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile
The Bottom Line
Florida Family Insurance is well worth considering for homeowners in the state. They have a good reputation and have weathered many of the difficulties in the Florida homeowner’s market that left limited choices for homeowners insurance, particularly when it comes to major insurance companies. In Florida, 20 years in the homeowner’s insurance market is a solid background, and this company appears to have the financial stability to protect policyholders into the future.
Florida Family Insurance’s experience and strong financial ratings has earned a reputation as a financially stable insurance company that’s projected to be around for many years to come. A.M. Best, the leading global credit rating agency monitoring the insurance industry, gives Florida Family Insurance an “B++” rating, indicating the carrier is a good choice for insurance customers. A solid rating from A.M. Best assures customers that Florida Family Insurance is capable of offering guaranteed, secure coverage from a trustworthy and reputable carrier. Your one-stop online insurance guide. Get free quotes now!
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Are you looking for free insurance quotes?
Your one-stop online insurance guide. Get free quotes now!
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Frequently Asked Questions
What is Florida Family Insurance?
Florida Family Insurance is an insurance company that provides homeowner’s insurance coverage to residents of Florida. They offer a range of policies designed to protect homeowners against various risks and provide financial support in the event of property damage, theft, liability claims, and more.
How can I contact Florida Family Insurance?
You can contact Florida Family Insurance by visiting their website and accessing their contact page. They typically provide phone numbers, email addresses, and mailing addresses for customer inquiries. Additionally, they may have local offices where you can speak with a representative in person.
What types of homeowner’s insurance policies does Florida Family Insurance offer?
Florida Family Insurance offers various homeowner’s insurance policies tailored to meet different needs. Some common policies include dwelling coverage, personal property coverage, liability coverage, loss of use coverage, and additional structures coverage. These policies can be customized based on the specific requirements of the homeowner.
How can I file a homeowner’s insurance claim with Florida Family Insurance?
To file a homeowner’s insurance claim with Florida Family Insurance, you should contact their claims department as soon as possible after the incident occurs. Typically, you can find the claims contact information on their website or your policy documents. Provide all the necessary details about the claim, including the date, time, and description of the incident, and any supporting documentation, such as photos or receipts.
What should I do if I’m not satisfied with the claim settlement offered by Florida Family Insurance?
If you’re not satisfied with the claim settlement offered by Florida Family Insurance, you should first reach out to their claims department or your assigned claims adjuster to express your concerns. Provide any additional evidence or documentation that supports your claim. If you’re still dissatisfied, you may consider seeking legal advice or contacting your state insurance department for guidance on how to proceed.
Are you looking for free insurance quotes?
Your one-stop online insurance guide. Get free quotes now!
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Schimri Yoyo
Licensed Agent & Financial Advisor
Schimri Yoyo is a financial advisor with active life and health insurance licenses in seven states and over 20 years of experience. During his career, he has held roles at Foresters Financial, Strayer University, Minnesota Life, Securian Financial Services, Delaware Valley Advisors, Bridgemark Wealth Management, and Fidelity. Schimri is an educator eager to assist individuals and families in ...
Licensed Agent & Financial Advisor
Editorial Guidelines: We are a free online resource for anyone interested in learning more about insurance. Our goal is to be an objective, third-party resource for everything insurance related. We update our site regularly, and all content is reviewed by insurance experts.