Darrell Grenz Insurance Review & Complaints: Home, Auto, Life, Health & Business Insurance (2024)

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Darrell Grenz Insurance Agency is a Portland, Oregon insurance agency that offers assistance with multiple insurance needs. Specifically, they are also one of the only places to obtain insurance policies designed specifically for tiny houses.

Our Darrell Grenz Insurance Agency review will look at what kind of insurance is offered and which of the best insurance companies the agency works with.

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About Darrell Grenz Insurance Agency

Named for the founding agent, Darrell Grenz Insurance is an independent agency based in Portland, Oregon. The agency was founded in 2004 and helps customers with a full range of insurance needs, including home insurance, auto insurance, life insurance, health insurance, and business insurance.

With the growth of the tiny home industry and its popularity, particularly in the agency’s home state, agent Darrell Grenz created a specific insurance policy just for tiny houses. The agency partnered with Lloyd’s of London, a venerable and well-known specialty insurance company, to create and underwrite this type of policy.

Darrell Grenz Insurance is an agency, and an insurance company, which means they do not underwrite their policies, nor do they pay claims. They are, however, currently the only agency that offers the Lloyd’s of London tiny home policy.

The agency is approved or partnered with other agencies in all 48 contiguous states, and it is working on completing the licensing process. That means that although the coverage is currently not available everywhere, it soon will be. Since that changes rapidly, it is best to check with the agency directly to find out about coverage in your state.

Darrell Grenz Insurance Products

Darrell Grenz Insurance operates, as mentioned, as an insurance agency, and most of the products available through the agency are not specific to them. Like all independent insurance agents, they run quotes from multiple companies to find the best coverage and deal for their customer’s needs.

The company website does not list which insurance companies they work with, and it is almost entirely focused on the tiny home insurance market, which they have come to the forefront of in the past few years.

Tiny House Insurance

Tiny houses are a particular insurance challenge because they combine some of the needs of a home, either vacation or full-time, with some of the needs of an RV.

The Darrell Grenz tiny house policy created with Lloyd’s of London is a comprehensive policy that covers the tiny house itself, personal property, liability, and also offers travel coverage to protect the home when being towed. It’s among the best home insurance for tiny homes on the market.

The policy can be customized for tiny homes on wheels or tiny homes that are stationary, and it can also include other structures like a shed that is on the same property. It can also cover tiny homes regardless of how they are used – seasonally, as vacation rentals, or as a full-time residence.

There is even a policy available for tiny homes during the course of construction that will provide protection from the specific liability and other risks of building a home.

Darrell Grez Insurance Agency Rates

Online quoting is not offered by the agency, which makes sense given they are an agency and not an insurance company. They do have a form that can be filled out to request a quote for tiny home insurance, but the rates will not be returned immediately.

Since the tiny house policy is a very unusual type of insurance and hard to locate, there is really no way to compare it to other companies. Those shopping for tiny house insurance may be comparing rates with specialty homeowners and even RV policies, but this is not an apples to apples comparison.

Darrell Grenz Insurance Claims Process

Ease of Filing a Claim (Online, Over the Phone, Mobile Apps)

Darrell Grenz Insurance Agency offers various options for filing claims, ensuring convenience for its policyholders. You can file a claim through their online portal, over the phone, or even through their mobile app. This flexibility makes it easy for customers to report and initiate the claims process, catering to different preferences and situations.

Average Claim Processing Time

Darrell Grenz Insurance Agency aims to provide efficient and timely claim resolutions. The actual processing time may vary depending on the nature of the claim, the insurance company involved, and the complexity of the case. It’s advisable to contact the agency directly or consult your policy for more precise information on claim processing times.

Customer Feedback on Claim Resolutions and Payouts

Customer feedback is essential in evaluating the effectiveness of an insurance agency’s claim resolution process. Darrell Grenz Insurance Agency has received positive reviews and an A+ rating with the Better Business Bureau, suggesting a satisfactory track record in resolving claims and delivering payouts.

However, it’s always a good practice to check customer reviews and testimonials for specific insights into their experiences with claim resolutions.

Digital and Technological Features of Darrell Grenz Insurance

Mobile App Features and Functionality

Darrell Grenz Insurance Agency offers a mobile app to enhance the digital experience for its customers. The app likely provides features such as policy management, claims reporting, access to insurance documents, and possibly even tools for getting insurance quotes.

The exact features and functionality may vary, so it’s recommended to download the app and explore its capabilities to make the most of it.

Online Account Management Capabilities

With online account management, policyholders can conveniently access and manage their insurance policies through the agency’s website. This typically includes features like reviewing policy details, making payments, updating personal information, and viewing claim status.

The online account management system streamlines interactions between customers and the agency, offering a seamless experience.

Digital Tools and Resources

Darrell Grenz Insurance Agency likely provides various digital tools and resources to assist customers in making informed insurance decisions. These resources may include informative articles, insurance calculators, FAQs, and educational materials to help policyholders better understand their coverage options.

Utilizing these digital tools can empower customers to make confident insurance choices.

Darrell Grenz Insurance Agency Ratings and Consumer Reviews

Darrell Grenz Insurance Agency has an A+ rating with the Better Business Bureau (BBB), and there are no complaints on file in the past three years.

We found 11 reviews on Yelp with an overall 4-star rating. Most of the reviews are positive, but some complained that it was difficult to get a response from anyone at the company when seeking either quotes or assistance.

Google has three negative reviews, all citing similar problems with communication and response time. One person states they paid for an insurance policy that was never issued, a problem that appears to have been resolved, and according to the company response was on the insurance company’s end, but it is nonetheless unsettling.

Darrell Grenz Insurance Agency Review: The Bottom Line

Finding insurance for a tiny house is difficult, and Darrell Grenz Agency is one of the few places dedicated to making it happen. Bear in mind that they are an agency and not an insurance company, and they do not handle claims. There are a few complaints regarding the responsiveness of this agent, but also quite a few satisfied customers; if you’re looking for tiny house insurance, they are worth a call.

If you don’t want to call an agency, even Darrell Grenz Insurance, you can get quotes right here online. Just enter your ZIP code to get started.