How do I track the progress of my Progressive car insurance claim? (2024)
If you're wondering how to track the progress of your Progressive car insurance claim, visit the company website or mobile app. On average, expect Progressive to resolve your claim within 15 days, though it varies. See whether you can file a Progressive insurance claim without a police report and more below.
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Heidi works with top-rated life insurance carriers to bring her clients the highest quality protection at the most competitive prices. She founded NoPhysicalTermLife.com, specializing in life insurance that doesn’t require a medical exam. Heidi is a regular contributor to several insurance websites, including FinanceBuzz.com, Insurist.com, and Forbes. As a parent herself, she understands the ...
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UPDATED: Jun 6, 2024
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UPDATED: Jun 6, 2024
It’s all about you. We want to help you make the right coverage choices.
Advertiser Disclosure: We strive to help you make confident insurance decisions. Comparison shopping should be easy. We are not affiliated with any one insurance provider and cannot guarantee quotes from any single provider.
Our insurance industry partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different insurance companies please enter your ZIP code on this page to use the free quote tool. The more quotes you compare, the more chances to save.
On This Page
- Progressive should contact you within one to three days of filing a claim
- Get Progressive claims information and contact customer service online
- Text APP to 99354 to get a download link for the mobile app
If you’re wondering how to track the progress of your Progressive car insurance claim, simply visit the company’s website or mobile app to get started. You can also contact customer service for detailed information about your claim. The company has an excellent claims-paying reputation on the Progressive insurance review.
Ready to compare Progressive car insurance quotes vs. top providers? Simply enter your ZIP code into our free quote tool above to instantly compare cheap car insurance rates from hundreds of best insurance companies in your area.
How to Track Your Progressive Car Insurance Claim
To track your car insurance claim progress, you can check online or via the mobile app to see when your claim is approved.
Once the claim is approved, Progressive issues a check for the repair to either you or the repair shop, less your deductible. Look online if you have questions about your car insurance deductibles.
Once you receive the payout, get an estimate of repair costs from a repair shop of your choosing. Then, Progressive evaluates a review of the adjuster’s report and the repair shop’s estimate.
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Check out the table below to see the average time it takes Progressive and the best car insurance companies to process claims:
Car Insurance Average Claims Length by Provider
| Insurance Company | Claims Length (Days) |
|---|---|
| Allstate | 16 |
| American Family | 19 |
| Amica Mutual | 12 |
| Auto-Owners Insurance | 14 |
| Erie | 10 |
| Farmers Insurance | 18 |
| Geico | 14 |
| Liberty Mutual | 17 |
| Nationwide | 13 |
| Progressive | 15 |
| State Farm | 12 |
| The Hartford | 15 |
| Travelers | 16 |
| USAA | 11 |
If your vehicle has severe damage beyond repair, Progressive issues a check for the cash value less your deductible. This check goes to you if you own the vehicle or to the lender if you are making payments on a car loan.
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Steps for Filing a Claim with Progressive
If you are unsure how to file a claim, review how to file a car insurance claim. With Progressive, the process is relatively simple.
Progressive lets you start the claims process by making a report online or calling customer service. If you’re ready to get started with the Progressive claims process, the steps to do so are:
- Collect the Information: The essential information you need to get started with a claim is the date, time, and location of the accident, along with your name, address, phone number, and insurance policy number. You will be asked to provide information about the weather conditions, photos of the damaged vehicle(s), and a copy of the police report.
- File the Claim: File the claim by following Progressive’s guide on how to file an auto insurance claim.
- Contact Progressive’s Customer Service: If you need help with your claim, you can reach a claims representative by contacting customer service at 1-800-776-4737.
- Claim Number: Each claim has a number. Use this number to track the claim’s progress.
- Claims Representative: The claim will be assigned to a claims representative, and one or more insurance adjusters will review the claim.
- Track Your Claim: Track the claim online or with the Progressive mobile app.
Learn more about what to do after an automobile accident in our article titled “How to Correctly Handle a Car Accident: An Expert Guide.”
After filing a claim, the next step is an insurance adjuster will contact you within one to three days. The adjuster will make arrangements to have the damage inspected. The adjuster sets up the inspection, assesses the damage, and addresses personal injury claims.
Tracking a Car Insurance Claim with Progressive
Progressive is on the list as the best car insurance company for paying claims, so you should not have any trouble tracking your claim online or by using the mobile app.
If you’re ready to shop for coverage, enter your ZIP code into our free quote comparison tool below to evaluate costs from the top providers near you.
Frequently Asked Questions
How do I get a claim number on Progressive?
Visit Progressive’s official website. Log in using your auto insurance membership information. Find the “Auto” section and select “Car.” Click on the “Claims” option. File a new claim to get a claim number. After you file a claim, click the “Track your Claim” tab on the Claims page to see the status. You can also contact Progressive’s customer service team through the website for more information on your claim.
Where do I get the Progressive app?
The Progressive mobile app works with iOS and Android mobile devices. Download the app at Progressive’s website.
How long does it take to process a claim at Progressive?
If the case is not complex, the average time needed for Progressive to process a claim is around 15 days. Complicated cases take longer.
How long does Progressive take to send a settlement check?
Once your claim gets approved, you can expect to receive your payout from Progressive by direct deposit or check within seven to 14 business days.
Does Progressive pay claims well?
According to the 2023 J.D. Power claims satisfaction survey, Progressive scored an 870 out of 1,000, which is slightly lower than the industry average of 878. Learn more about the company’s claims handling in our article titled “Progressive Insurance Review & Complaints: Auto Insurance.”
Why is Progressive taking so long to settle my claim?
Delays in a Progressive claims investigation can occur for many reasons, such as a complex claim or the need for more documentation.
Does Progressive insurance go up after a claim?
Yes, like most of the best car insurance companies, your rates will increase after filing a claim.
Looking for cheaper rates after filing a claim? Use our free quote comparison tool below to shop around for coverage from the most affordable providers in your area.
Does Progressive deny claims?
Progressive may deny your claim due to common reasons such as policy exclusions, lack of coverage, or lack of evidence.
Is Progressive accident forgiveness worth it?
Yes, accident forgiveness is worth if if you’d like to prevent a rate increase after getting in your first at-fault car accident.
Do I have to pay a deductible if I was not at fault with Progressive?
Progressive may waive your car insurance deductible or seek reimbursement from the at-fault party’s insurance company. However, it depends on the accident circumstances and your policy.
Are you looking for free insurance quotes?
Your one-stop online insurance guide. Get free quotes now!
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Heidi Mertlich
Licensed Insurance Agent
Heidi works with top-rated life insurance carriers to bring her clients the highest quality protection at the most competitive prices. She founded NoPhysicalTermLife.com, specializing in life insurance that doesn’t require a medical exam. Heidi is a regular contributor to several insurance websites, including FinanceBuzz.com, Insurist.com, and Forbes. As a parent herself, she understands the ...
Licensed Insurance Agent
Editorial Guidelines: We are a free online resource for anyone interested in learning more about insurance. Our goal is to be an objective, third-party resource for everything insurance related. We update our site regularly, and all content is reviewed by insurance experts.