Anchor General Insurance Company Review & Complaints: Auto Insurance (2024)

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Anchor General is a West Coast-based insurance company that caters to the non-standard auto insurance market. It provides insurance in five states through a managing general agency and an underlying insurance company.

Anchor General car insurance quotes are available through local agents only. Expect Anchor General car insurance rates to be higher because they’re a high-risk auto insurance company. This also means Anchor General insurance reviews are aimed at the non-standard market.

You will find our full Anchor General car insurance review below, but before you read, start comparing rates right now. Just enter your ZIP code below.

What is Anchor General?

Anchor General Insurance Company was founded in 1987 in San Diego, California. They operate as a managing general agent and the company operates non-standard insurance programs in California, Arizona, Oregon, and Washington, with a branch agency in Texas. Anchor General Insurance is the main underlying company in three states: California, Arizona, and Texas. The site does not state a company name in Oregon and Washington, only that the Anchor General Insurance agency operates “exclusive automobile insurance programs” in those states.

All of the insurance policies offered by the company are non-standard, which means they cater to the non-standard drivers of the high-risk insurance market. Drivers are considered to be high risk based on a number of factors including driving record, poor credit, and holding an international driver’s license. This last is likely common to a lot of Anchor’s drivers given their operation in several border states.

The company has a very bare-bones website that does not appear to be aimed at bringing in new customers. It is likely that most of their business comes in through agents that are helping to place high-risk drivers with companies that will insure them.

Because it’s sold through insurance agents, there are both an Anchor General login for customers as well as an Anchor General producer login (Anchor General agent login). There is currently no Anchor General insurance Company app available.

What insurance products are offered?

Car insurance is the only product offered by Anchor General Insurance, and there is not a lot of information about policy options.

As with most non-standard insurance companies, they offer a state minimum car insurance policy option that is liability-only. Many high-risk drivers with experience in insurance select a legal minimum policy due to the high cost of non-standard auto insurance coverage.

Anchor also offers the option of comprehensive coverage and collision coverage but does not list any other options or add-ons. This is fairly common for a non-standard insurance company; drivers that are paying a lot just to get on the road legally are not usually looking to pay extra for added benefits and endorsements.

Are the company’s car insurance rates competitive?

Rate information is not offered and is online quoting is not an option either on the very limited company website.

Rate quotes can only be obtained by a local agent. That is pretty common for this type of insurance, where driver background details can make a big difference and may be difficult to quote online. Non-standard insurance rates are always higher than standard rates, and should only be compared to one another.

Anchor General Claims Process

Ease of Filing a Claim

Anchor General Insurance Company offers a claims process that can be initiated through multiple channels. Policyholders have the option to file a claim online, over the phone, or through mobile apps. This flexibility in claim reporting ensures that customers can choose the method that is most convenient for them, making the claims process more accessible and user-friendly.

Average Claim Processing Time

While specific information about the average claim processing time for Anchor General Insurance Company is not provided in the review, it’s an essential aspect for policyholders to consider. A shorter processing time can indicate a more efficient claims department and quicker resolution of claims, which is crucial for customer satisfaction.

Customer Feedback on Claim Resolutions and Payouts

Customer feedback on claim resolutions and payouts is invaluable for assessing an insurance company’s performance. The review mentions that Anchor General has received both positive and negative feedback from customers regarding their claims experiences.

Understanding the overall sentiment and specific issues raised by customers can provide valuable insights into the company’s claim resolution process.

Anchor General Digital and Technological Features

Mobile App Features and Functionality

The review mentions that Anchor General does not currently offer a mobile app for its customers. However, having a dedicated mobile app can greatly enhance the overall customer experience by providing convenient access to policy information, claims filing, and account management on the go. This absence may be a point of consideration for potential policyholders.

Online Account Management Capabilities

Anchor General Insurance Company’s online account management capabilities are not extensively discussed in the review. Nevertheless, online account management tools are essential for policyholders to access policy details, make payments, and track claims online.

The availability and usability of these features can significantly impact the customer’s experience.

Digital Tools and Resources

The review does not provide specific details about the digital tools and resources offered by Anchor General. Digital tools can include resources such as educational materials, coverage calculators, and other online resources that assist policyholders in understanding their insurance options and managing their policies effectively.

Evaluating the availability and usefulness of these tools can be important for potential customers.

Are the company’s ratings and consumer reviews positive?

Anchor General has an A+ rating with the Better Business Bureau (BBB). There are 54 complaints on file in the past three years, with 10 of those closed in the past 12 months. 15 customers have left reviews on the file for an overall one-star rating. Complaints center on poor customer service, unpaid claims, and billing issues.

The company’s Yelp page has 321 reviews, with an overall one-star rating. A good number of the complaints are from people who are not customers but were involved in an accident where Anchor General auto insurance customers were at fault. There are many customer complaints as well. Again, we see a lot of claims issues, complaints of poor customer service, and billing problems.

There are 373 Google reviews, and the overall rating is 1.3 stars. Again, we saw a lot of the same complaints.

In spite of the good BBB rating, the company has a high complaint volume, and there are a lot of similar complaints, which leads us to believe there is a lack of customer service here, particularly in the claims department.

Anchor General Car Insurance: What’s the bottom line?

Non-standard car insurance is a tough market; it is difficult to find an affordable option with a reputable company. There are better choices out there, however than Anchor General, which has a lot of complaints and a general lack of helpful information on their website. If you need non-standard insurance, gather your quotes and really compare them and be sure that you are looking at more than rates alone.

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