Bolt Insurance Review & Complaints: Car, Home & Business Insurance (2024)

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Bolt Insurance is a nationwide insurance agency built to make shopping for the best insurance companies easier on consumers. They work with some of the most major insurance companies to provide quotes across multiple commercial and personal lines.

What is Bolt Insurance?

Bolt Insurance was founded in Farmington, Connecticut, and has its headquarters there to this day. They began with the goal of making it easier for small businesses to shop for, compare, and select insurance and have since moved on to provide the same service to individuals.

As an insurance agency, Bolt does not actually write any insurance policies. Their quoting platform allows consumers to research and access rates from a variety of top-rated insurers. The list of partner companies includes big names like Hiscox, Chubb, Progressive, Foremost, Travelers, The Hartford, and Liberty Mutual.

Unlike traditional insurance agencies, Bolt does not have storefronts or offices but has licensed insurance agents, in 50 states available to assist with insurance questions and the quoting process. Quotes are offered online or over the phone.

Read more: The Hartford Insurance Review & Complaints: Car, Life & Business Insurance

What types of insurance does Bolt offer?

Bolt works with insurance companies across the country to offer a full range of insurance products. While they remain focused on insurance for business owners, they also provide quotes for auto insurance, home insurance, and specialty insurance. They do not currently offer life insurance quotes.

Business Insurance

Bolt’s original business model involved making it easier to purchase small business insurance, and they still have a large focus in this area.

Business insurance is available for a wide range of company types, including professional services, home-based businesses, retail, wholesale, food service, non-profits, IT services, and more.

Read more: Best Business and Business Car Insurance Quotes

Business insurance offerings range from state to state, with products currently not available through Bolt in Virginia and West Virginia. The agency provides comparison quotes for the following products:

• General Liability
• Businessowners policy (BOP) packages
• Worker’s Compensation
• Commercial Auto
• Commercial Umbrella
• Professional Liability
• Cyber Liability
• Errors & Omissions

The available coverage will differ from company to company, with some offering various package policies as well as a la carte choices.

Personal Insurance

Personal Insurance

Bolt’s agency platform features quoting of multiple product lines of personal insurance, including assistance with bundling insurance together to obtain discounts such as car insurance discounts and other policy discounts.

Bolt offers rating calculations of quotes for auto, motorcycle insurance, RV, boat, and other specialty vehicle insurance. They also offer quotes for homeowners insurance, renters insurance, and other property policies. Additionally, quotes can be obtained for pet insurance, flood and earthquake coverage, and umbrella.

Read More: Best Pet Insurance Quotes

The choice of companies for each of these products will vary based on the state as well as the type of insurance policy. Not all insurance companies write all of these products, so bundling will only be offered by certain companies. It’s vital to look into all types of home insurance policies offered by a company before making a purchase.

Can I get rate quotes online?

Bolt’s entire platform is based on making obtaining quotes easy. Since they are an agency that provides a calculation of comparison quotes for a variety of different insurance carriers, we are unable to offer comparison quotes. The insurance rates offered will depend on the companies from which they are obtained.

There is no indication that rates quoted through Bolt will be any cheaper than those offered by the carriers directly; instead, the company offers agent advice on what type of insurance policy the consumer needs followed by quotes from companies that provide this coverage.

Bolt Claims Process

Ease of Filing a Claim (Online, Over the Phone, Mobile Apps)

Bolt Insurance offers a straightforward approach to filing insurance claims. However, it’s important to note that as an insurance agency, Bolt does not handle claims directly. Instead, all claims, regardless of the type of insurance, are processed through the respective insurance company with which the policyholder is insured.

Bolt’s role primarily involves helping consumers find and purchase insurance policies, but they do not directly manage the claims process.

Average Claim Processing Time

The claim processing time for policies obtained through Bolt Insurance can vary depending on the insurance company providing coverage and the nature of the claim. Bolt does not have control over the claims processing time, as it is determined by the insurance company responsible for handling the claim.

Policyholders should refer to their specific insurance company for information regarding claim processing times.

Customer Feedback on Claim Resolutions and Payouts

Bolt Insurance has garnered a positive reputation for its role in helping customers find the right insurance policies. However, since claims are handled directly by the insurance companies, customer feedback on claim resolutions and payouts should be directed toward the respective insurer.

Bolt Insurance focuses on rate analysis and policy selection rather than claims management.

Bolt Digital and Technological Features

Mobile App Features and Functionality

Bolt Insurance offers a user-friendly platform for obtaining insurance quotes, but they do not provide a dedicated mobile app for managing policies or filing claims. The primary digital feature related to mobile usage is their website, which allows users to access and compare insurance quotes easily.

Online Account Management Capabilities

While Bolt Insurance does not offer a specific mobile app for policy management, they provide online account access through their website. Policyholders can log in to their accounts to view policy details, make payments, and access important documents.

The online account management system ensures that customers can conveniently manage their policies from any internet-connected device.

Digital Tools and Resources

Bolt Insurance’s website serves as a valuable resource for consumers seeking insurance information. It provides educational content, insurance guides, and access to free insurance quotes. Users can also find information about various insurance products and receive guidance on selecting the right coverage for their needs.

Bolt’s digital tools and resources make it easier for customers to make informed insurance decisions.

Are the ratings and consumer reviews positive?

Bolt Insurance has a Better Business Bureau (BBB) rating of A+ with only two complaints on file in the past three years, none of which were closed in the past 12 months. There is just one negative review that refers to slow response time from customer service.

Bolt’s Yelp page has six reviews, four of which are positive, and two are negative. It is very unusual to see more positive than negative reviews for any company in this industry, so this is encouraging.

There is little in the way of reviews available for this company. It is important to remember that as an agency, the company will help you purchase insurance but does not actually service the policies. Reading reviews, many of which can be found on our website, for the individual insurance companies as well as the agency before you decide to purchase a policy would be our best suggestion to assist in making a decision.

What’s the bottom line?

Bolt appears to have a good reputation for rate analysis and helping people find the right insurance, particularly in the business insurance market with policies such as general liability insurance for businesses. They work with some of the bigger names in both personal and commercial lines and offer their services in most parts of the country. For those seeking an alternative to traditional agencies but still seeking agent assistance with purchasing insurance, they are likely to be a good choice.