Geico vs. Liberty Mutual Car Insurance: Expert Recommended (2024)

When it comes to insurance rates, different factors like driving record, credit score, and coverage level significantly impact costs. Geico emerges as the more cost-effective choice across various profiles, offering notably lower rates compared to Liberty Mutual. For instance, individuals with a clean record could save around $94 per month with Geico over Liberty Mutual. Additionally, Geico consistently maintains advantageous rates for those with a single ticket, accident history, DUI, or poor credit. These insights spotlight Geico’s competitive edge in providing more affordable insurance options across diverse customer profiles.

Geico

Pros:

• Affordability: Geico is known for offering lower rates, with an average yearly rate of $1,803, making it a more budget-friendly option for consumers.
• Customer Service: Geico prides itself on a positive customer service experience and convenient online solutions, providing a user-friendly platform for policy management.
• Discounts: Geico provides a wide range of discounts, including those for safe driving, multiple vehicles, military members, and more, giving policyholders the opportunity to save on premiums.
• Digital Advancements: Geico offers convenient mobile app features and online account management capabilities, allowing policyholders easy access to their insurance details and efficient self-service options.

Cons:

• Limited Local Presence: With only 150 office locations nationwide, Geico might not be the best fit for those seeking in-person experiences compared to competitors with more extensive physical networks.

Liberty Mutual

Pros:

• Coverage Variety: Liberty Mutual offers a variety of coverage options, including unique programs like Better Car Replacement and 24-Hour Roadside Assistance, catering to diverse consumer needs.
• Discounts: Similar to Geico, Liberty Mutual provides discounts for policyholders, helping to offset some of the higher-than-average rates.
• Digital Presence: Liberty Mutual also embraces digital advancements, providing a mobile app and online account management capabilities for enhanced customer experience.

Cons:

• Higher Premiums: Liberty Mutual car insurance tends to have higher average yearly rates, with an average of around $4,450, making it less affordable for budget-conscious consumers.
• Mixed Customer Satisfaction: Consumer satisfaction reviews for Liberty Mutual are mixed, with a ‘below average’ rating in a three-year study, indicating potential issues in overall customer experience.
• Above-Average Rates: Liberty Mutual was found to be 23%-62% above the average car insurance industry rates, which might deter cost-conscious consumers.

The Verdict: Geico Takes the Lead

After a comprehensive review of Geico and Liberty Mutual car insurance, it becomes evident that Geico emerges as the superior choice when considering rates and overall offerings.

Affordability Matters: One of the most critical factors for consumers when selecting an insurance provider is affordability. Geico takes the lead in this aspect, offering an average yearly rate of $1,803, significantly lower than Liberty Mutual’s $4,450. This substantial price difference positions Geico as the more budget-friendly option for the majority of consumers.

Discounts Galore with Geico: Geico commitment to providing cost-effective coverage is further emphasized by its extensive range of discounts. From safe driving incentives to military discounts, Geico offers policyholders various opportunities to save on premiums. In contrast, while Liberty Mutual also provides discounts, they may not be sufficient to offset the higher-than-average rates.

Customer-Focused Experience: Geico reputation for positive customer service and a user-friendly online platform adds another layer to its appeal. The convenience of managing policies online and the availability of 24-hour customer service contribute to a seamless customer experience.

While Liberty Mutual offers diverse coverage options, the higher premiums and mixed customer satisfaction reviews diminish its competitive edge.

What are Liberty Mutual car insurance rates?

Liberty Mutual car insurance has, on average, been found to be considerably more expensive than its competition. When compared to other car insurance providers, it was found to have mixed consumer satisfaction reviews.

It was concluded through a three-year study done by NIAC that Liberty Mutual scored a ‘below average’ in overall customer satisfaction and has had more than the expected number of complaints to state regulators based on its size within the industry.

Liberty Mutual was also found to be 23%-62% above the average car insurance industry rates, as well.

But despite this, it has still been able to hold a national average of 826 in a 2021 U.S. auto industry study. This study was based on the responses from 38,938 auto insurance customers and was fielded from February 2021 to March 2021.

J.D. Power’s 2021 U.S. Auto Insurance Study examined customer satisfaction into five different categories: billing process and policy information, claims, interaction, policy offerings, and price.

What are the benefits of Liberty Mutual car insurance?

Even with its high policy rates and mixed customer satisfaction reviews, Liberty Mutual car insurance does have a wide variety of discounts as well as policies to fit each person’s unique situation.

Here’s a quick breakdown:

Most of these features are not unique to just Liberty Mutual and can be found with most other insurers. However, Better Car Replacement and 24-Hour Roadside Assistance are two programs that are exclusively unique to Liberty Mutual car insurance.

This coverage is ideal for consumers who need immediate assistance, whether that be from an accident resulting in a total or extensive damage that has left the car unusable for more than 24 hours.

Discounts are also available to those who qualify:

Like many insurers, Liberty Mutual offers a wide variety of discounts for its consumers. And with their above-average rates, it’s important that Liberty Mutual has these discounts available to its policyholders as well as new consumers looking for better programs to offset some of these costs.

However, your Liberty Mutual auto insurance quote will differ based on your location and personal situation.

What are Geico car insurance rates?

Geico car insurance has a satisfactory rating of over 4.7/5 stars. Geico prides itself on having a positive customer service experience as well as being incredibly convenient for those on the go.

It sets itself apart by providing the most convenient online solutions for its customers to handle their insurance policies, as well as making its platform very user-friendly.

With only 150 office locations nationwide (compared to the staggering 900 locations that Liberty Mutual offers), if you are looking for that in-person experience, another insurance company may be a better fit for you.

Please check your local listings for a full breakdown of Liberty Mutual insurance addresses as well as locations for Geico offices within your area.

However, despite the small setback of local locations, Geico auto insurance rates were found to be consistently lower than its competitors:

With the exception of driving records, Geico has held the lowest rates for all categories. Their up-front policies regarding DUI violations set a serious precedent by treating them as heavy violations. These are used as a deterrent against re-offenders.

In terms of convenience, they also offer 24-hour customer service and an app where you can control almost all aspects of your policy on the go. Geico will even provide assistance if you need an SR-22 or FR-44 coverage filed on your behalf.

Some other programs that are available:

• Prime Time – A guaranteed auto insurance renewal program designed for Geico customers who are over 50 years old.
• Auto repair program – Program includes a network of repair shops that work with Geico.
• Car buying service – Connects you to local dealerships and lets you see what other people have paid for a certain vehicle. You can use this service to compare car prices without having a Geico insurance policy.
• Gap insurance – For leased vehicles
• Mechanical breakdown insurance (MBI): Pays for certain repairs to vehicles that are less than 15 months old and have fewer than 15,000 miles.
• Accident forgiveness: Your auto insurance rates will not increase after your first at-fault accident.
• Glass coverage: Waives your deductible for comprehensive claims for glass repairs.
• Rental reimbursement: Covers for the cost of a rental car if your car is non-drivable for more than 24 hours.

Read more: How does the car insurance claims process differ for uninsured/underinsured motorist coverage with Geico?

Does Geico car insurance offer any memebership discounts?

Along with also offering bundling multiple vehicles under one policy for a heavy discount, Geico also offers discounts for members who are:

These, combined with discounts for safe driving and low-risk drivers, are some of the many benefits that Geico offers against its competitors.

Geico Temporary Car Insurance

While Geico doesn’t offer temporary car insurance at this time, you are able to purchase a six-12 month policy and cancel it when you no longer need it. If you decide to terminate your Geico car insurance policy early, you will not be charged any cancellation fees.

You may also be able to get a refund for any unused coverage time you’ve prepaid for.

Another alternative to temporary car insurance is a Geico non-owner car insurance policy. Available to those drivers who do not own or do not have regular access to a specific vehicle, non-owner car insurance is cheaper than a standard policy since you are not covering a specific vehicle.

If you rent or borrow vehicles often but don’t own a car yourself, then Geico non-owner car insurance is an affordable option. 

Other Geico specialty insurances included:

• Geico ATV insurance
• Geico RV insurance
• Geico Motorcycle insurance

Ease of Filing a Claim

Both Geico and Liberty Mutual provide multiple convenient options for filing claims, including online, over the phone, and through mobile apps. This flexibility allows policyholders to choose the method that suits them best, making the claims process more accessible and efficient.

Average Claim Processing Time

The average claim processing time for both insurers may vary based on the complexity of the claim and other factors. However, both companies strive to process claims as quickly as possible to provide timely assistance to their policyholders during challenging situations.

Customer Feedback on Claim Resolutions and Payouts

Customer feedback regarding claim resolutions and payouts is crucial in understanding the overall satisfaction of policyholders with the claims process. Evaluating customer reviews and experiences can shed light on how effectively Geico and Liberty Mutual handle claims, resolve issues, and provide fair payouts.

Mobile App Features and Functionality

Both Geico and Liberty Mutual offer mobile apps with a range of features and functionalities to enhance the customer experience. These apps typically allow policyholders to manage their policies, file claims, access insurance information, and even request roadside assistance, providing convenience at their fingertips.

Online Account Management Capabilities

Efficient online account management is essential for policyholders to have easy access to their insurance details, billing information, policy documents, and claims history. Both Geico and Liberty Mutual likely offer comprehensive online account management capabilities to empower policyholders with effective self-service options.

Digital Tools and Resources

In today’s digital age, insurance companies often provide various digital tools and resources to educate and assist their policyholders. These can include calculators, educational materials, coverage guides, and more. Geico and Liberty Mutual are expected to offer a range of digital tools to help policyholders make informed decisions and manage their insurance needs effectively.

So what’s the bottom line?

While each insurance company has its own pros and cons, Geico offers significantly more discounts than Liberty Mutual.

Combined with their higher premiums as well as not having as many discounts available to their consumers, Liberty Mutual will have a hard time keeping up with the competition.

Geico has set itself apart from the rest of the industry by setting record-low premiums as well as deep discounts for its policyholders.

The right amount of insurance coverage comes down to your needs, budget, and state requirements. We recommend checking your state insurance minimums and reviewing all coverage options to make sure you have the right kind of coverage per state requirements.

Should you have the need to compare your current policy with others on the market, you can do so if you have online access. Enter your ZIP code into our free comparison tool to compare policies in your area and find out which one best fits your needs.