How do I track the progress of my Erie car insurance claim? (2024)
If you're wondering how to track the progress of your Erie car insurance claim, you can do so with your online account or mobile app. You can also call your agent to check on its status. While the length of the claims process varies, you'll generally get an Erie settlement within 10 days on average.
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Heidi Mertlich
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Heidi works with top-rated life insurance carriers to bring her clients the highest quality protection at the most competitive prices. She founded NoPhysicalTermLife.com, specializing in life insurance that doesn’t require a medical exam. Heidi is a regular contributor to several insurance websites, including FinanceBuzz.com, Insurist.com, and Forbes. As a parent herself, she understands the ...
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UPDATED: Jun 5, 2024
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Editorial Guidelines: We are a free online resource for anyone interested in learning more about insurance. Our goal is to be an objective, third-party resource for everything insurance related. We update our site regularly, and all content is reviewed by insurance experts.
UPDATED: Jun 5, 2024
It’s all about you. We want to help you make the right coverage choices.
Advertiser Disclosure: We strive to help you make confident insurance decisions. Comparison shopping should be easy. We are not affiliated with any one insurance provider and cannot guarantee quotes from any single provider.
Our insurance industry partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different insurance companies please enter your ZIP code on this page to use the free quote tool. The more quotes you compare, the more chances to save.
On This Page
- Erie recommends you start a claim by calling your agent to help you
- Check the progress of your Erie claim with your online account or mobile app
- You may contact customer service 24/7 by calling 1-800-367-3743
After filing a claim with your Erie agent, you may be wondering how to track the progress of your Erie car insurance claim. Policyholders can track their Erie claim through their online account or mobile app. The process flows smoothly, and it is easy to track claims online. You can also conveniently manage your account, policy, and more.
According to our Erie insurance review, the company receives three out of five stars for its claims process. Keep reading to learn how to file a car insurance claim with Erie and track your progress. You can also enter your ZIP code into our free quote tool above to compare full coverage car insurance rates from the top providers near you.
How to Track an Auto Insurance Claim With Erie
To track the progress of your claim, check your online account or use the mobile app to find out if your claim is approved. Erie prefers to provide claims processing with the help of its agents so its customers receive expert assistance with filing and tracking claims.
The steps of the car insurance claims process that can be tracked are:
- File the Claim: Call your agent or customer service to start the claim and begin tracking the progress.
- Track Claims Adjuster: After you file the claim, a claims handler will contact you immediately to collect the accident details and review your car insurance coverage with you. Track the progress of the claim’s review.
- Track Car Repairs: Choose from the various options of how you want your car repaired. You can take it to your favorite mechanic or track the progress when you use an approved repair shop in the Erie Direct Repair program.
- Track the Settlement: Pay the auto repair shop your deductible amount, and then track when Erie pays the balance of the claim for the approved repairs up to your policy limits.
Erie encourages its customers to contact agents for assistance with processing and tracking their claims. Erie has over 100 claims processing offices in the states where it offers insurance to provide local assistance to its customers.
A minor accident, such as a fender-bender with no injuries, will be settled more quickly than a complex multi-car accident with personal injuries.
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So, how long does it take for Erie to process a car insurance claim? Take a look at the table below to see the compare the average claims resolution time for Erie vs. the best car insurance companies.
Car Insurance Average Claims Length by Provider
| Insurance Company | Claims Length (Days) |
|---|---|
| Allstate | 16 |
| American Family | 19 |
| Amica Mutual | 12 |
| Auto-Owners Insurance | 14 |
| Erie | 10 |
| Farmers Insurance | 18 |
| Geico | 14 |
| Liberty Mutual | 17 |
| Nationwide | 13 |
| Progressive | 15 |
| State Farm | 12 |
| The Hartford | 15 |
| Travelers | 16 |
| USAA | 11 |
The company also offers the usual ways to track a claim online or with a mobile app.
After your claim is approved, Erie will pay for the repair according to the repair option you choose, less your deductible. Your car insurance deductibles are listed in your online account policy information.
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Benefits of Tracking an Erie Car Insurance Claim Online
Erie has an 880 out of 1,000 J.D. Power score for claims, making it one of the best car insurance companies for paying claims.
Tracking your Erie claims online or by using the mobile app will give you the following information:
- Claims status
- Rental car company for your loaner car while your car is being repaired
- Repair shop information if you use a shop in the Erie Direct Repair program
- Payment status with the history of any payments already made to you
- Contact information for the claims representative(s) handling your claim
If you prefer, you can contact your agent, who can access all the information for you. Your agent will call you if you wish to have updates as the claims process moves forward.
Conveniently Track the Progress of Your Erie Insurance Claim Online
Tracking your claim using your Erie online account or the mobile app is easy, regardless of the types of car insurance coverage you have. The online claims information is available 24/7.
Pro tip: Photos of your car’s damage after an accident can potentially speed up your claim. 📸https://t.co/xYYoPvufMh
— Erie Insurance (@erie_insurance) March 15, 2022
You can upload photos from your phone using the mobile app. If you have any questions, you can talk to your case’s agent or the claims adjuster. If you’re looking for the best car insurance for a low budget, enter your ZIP code into our free quote tool below to instantly find the cheapest car insurance for you.
Frequently Asked Questions
How do I track my insurance claim with Erie?
You can conveniently check your Erie insurance claim status online through the mobile app or account. In addition, the Erie insurance claims phone number is 1-800-367-3743 for drivers who want to check on the progress with a representative.
How do I get a claim number from Erie?
You will automatically get a claim number by submitting a claim. Write down the claim number and keep it so you can go back to your online account and easily check the status of your claim.
Where do I get the Erie mobile app?
The Erie mobile app for Android devices is on the Google Play Store. For iOS devices, it is on the Apple App Store.
How long does it take to process a claim at Erie?
How long does it take for Erie to process a car insurance claim? Some claims for minor incidents settle within two weeks. Complex claims may take up to six months or longer.
How do uninsured motorist claims work with Erie?
You may wonder, “How does Erie handle claims involving uninsured/underinsured motorists?” Erie claims for uninsured motorists work the same as with any claim.
Is Erie good at paying claims?
Yes, customers report good claims handling with Erie. According to J.D. Power’s recent claims satisfaction study, Erie scored 893 out of 1,000, which is better than the industry average of 873.
What is the time limit for Erie Insurance claims?
There isn’t a time limit to file a claim with Erie. You may file your claim with Erie at any time, whether it was several months or years after the incident.
Is Erie a good car insurance company?
Yes, Erie is one of the best insurance companies, with good customer reviews and financial ratings. Erie has an A+ rating from A.M. Best and high marks from J.D. Power for claims satisfaction.
What is the Erie Insurance controversy?
Recently, independent agents in Maryland said Erie punished them for selling policies to Black and Hispanic customers that live in populated areas such as Baltimore. According to Erie, these areas were high risk to insure.
Does Erie Insurance raise rates after a claim?
Yes, like most car insurance companies, you’ll pay higher rates after filing a claim.
Need to compare rates after you file a claim? Enter your ZIP code into our free quote comparison tool below to get started.
Are you looking for free insurance quotes?
Your one-stop online insurance guide. Get free quotes now!
Secured with SHA-256 Encryption
Heidi Mertlich
Licensed Insurance Agent
Heidi works with top-rated life insurance carriers to bring her clients the highest quality protection at the most competitive prices. She founded NoPhysicalTermLife.com, specializing in life insurance that doesn’t require a medical exam. Heidi is a regular contributor to several insurance websites, including FinanceBuzz.com, Insurist.com, and Forbes. As a parent herself, she understands the ...
Licensed Insurance Agent
Editorial Guidelines: We are a free online resource for anyone interested in learning more about insurance. Our goal is to be an objective, third-party resource for everything insurance related. We update our site regularly, and all content is reviewed by insurance experts.