Federated National Insurance Company Review & Complaints (2024)

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Florida-based Federated National Insurance (FedNat) offers home insurance in a handful of states including its home state. They offer a range of home policies from standard homeowners to renters insurance. Federated National Insurance reviews are mixed as we talk about below.

If you are looking to buy a Federated National Insurance Company home insurance policy, then be sure to read our review first. By exploring reviews you can get some peace of mind that you are doing your research. Keep in mind not every user experience is the same, too. You can compare rates from other top companies by using our comparison tool above.

What Types of Insurance Products are Offered by Federated National?

The Federated National website is very limited in terms of product information. They list all of the products that are available, but they offer no details on the policies including coverage options or endorsements.

Federated National homeowners insurance policy options listed on the website are:

• Homeowners
• High-Value Homeowners
• Condo
• Renters
• Flood Insurance

Also available from FedNat Insurance is personal umbrella insurance, which increases the liability insurance coverage above and beyond the liability coverage that is included in a home policy.

Does Federated National Offer Competitive Rates?

Although there is a Federated National Insurance Company home insurance quotes system on the company website, we chose to use the Florida Office of Insurance Regulation’s rate comparison tool to provide rate information. This tool allows us to see rates for a sample home with a $300,000 value built in 2005. The sample uses a $500 deductible, with a 2% hurricane deductible.

This quoting system instantly provides us with Federated homeowners insurance rates for the sample home across 67 counties, which is more useful for comparison than running a direct rate quote on the site for only one particular zip code.

The returned Federated National Insurance Company home insurance rates ranged from $1,186 a year for Hernando County to $5,117 a year for Dade County. This wide range is not unusual for a Florida homeowners insurance company and generally reflects the much higher risk present in some counties that are vulnerable to hurricanes and other storm damage.

We then looked at the comparison by insurers for Dade county; FedNat’s rate for the same sample came in at number 10 out of 27 companies, with a rate a little below average. That means affordable Federated National Insurance Company home insurance premiums are likely available to you.

Are Federated National Insurance Ratings and Consumer Reviews Positive?

FedNat has an A+ rating with the Better Business Bureau (BBB), and there are a total of 116 Federated National Insurance Company customer complaints on file in the past three years. The 76 reviews left by customers are mixed, for an overall three-star rating. A large number of the reviews are highly positive and cite excellent customer service in claims after hurricane damage. Many are quite recent and focus on Hurricane Michael. There are also negative reviews citing the opposite experience.

The most recent complaint data from the Florida Office of Insurance Regulation is for the second quarter of 2018, and the complaint ratio is 1:1574, or one complaint for every 1,574 policies in force. The office places them on the lower side when compared to other companies of a similar size, with some companies considerably higher in terms of complaint volume.

There are 16 Federated National Insurance Company reviews on Yelp resulting in an overall 1.5-star rating. The reviews are mainly regarding a negative claims experience.

Overall, FedNat does not have a high complaint volume and has plenty of positive Federated National reviews to balance out some of the negative.

What is Federated National?

FedNat was founded in Florida in 1992 and focuses on home insurance solutions for a variety of different types of residence, including those that are difficult to insure. The insurance company operates as a subsidiary of FedNat Holding Company, which also owns another Florida property insurance company, Monarch National.

In addition to their Florida operations, FedNat offers home insurance in Alabama, Louisiana, South Carolina, and Texas. Although they previously carried commercial lines of insurance as well, since our last review of this company they appear to have dropped that line and now focus solely on home insurance products.

Interestingly, they do name other types of coverage in various places throughout the website – their quote request form, for instance, lists options including auto and boat insurance. These policies are not found in the product list, however. FedNat does provide third-party administration for some other companies according to the “about” section of their website, so it is possible those products are underwritten elsewhere.

Policies are sold through local independent insurance agents in the areas they serve.

Federated National Claims Process

Ease of Filing a Claim

Federated National Insurance Company offers multiple convenient methods for filing insurance claims, ensuring flexibility for policyholders. You can file a claim through their online portal, over the phone, or by utilizing their mobile app.

This flexibility allows you to choose the method that best suits your needs and preferences, making the claims process more accessible.

Average Claim Processing Time

While the average claim processing time may vary depending on the nature and complexity of the claim, Federated National Insurance Company strives to expedite the process as efficiently as possible. Policyholders can expect reasonable turnaround times when filing claims, helping to alleviate stress during challenging situations.

Customer Feedback on Claim Resolutions and Payouts

Customer feedback on claim resolutions and payouts is essential for assessing an insurance company’s performance. Federated National Insurance Company has received mixed reviews regarding its claims process. Some customers have reported positive experiences, particularly in cases of hurricane damage, praising the company’s prompt and efficient handling of claims.

However, there are also negative reviews citing unsatisfactory experiences. It’s important to consider both positive and negative feedback when evaluating the insurer’s claims service.

Federated National Digital and Technological Features

Mobile App Features and Functionality

Federated National Insurance Company offers a mobile app that provides policyholders with convenient access to their insurance information. The app is designed to streamline various insurance-related tasks, such as viewing policy details, making payments, and even filing claims.

It’s essential to explore the app’s features and functionality to determine how well it aligns with your needs.

Online Account Management Capabilities

Policyholders can manage their insurance policies through Federated National’s online account management platform. This digital tool allows you to review and update policy information, track claims, and access important documents.

The ease of use and functionality of this online portal can significantly impact your overall experience with the insurer.

Digital Tools and Resources

Federated National Insurance Company provides digital tools and resources to help policyholders make informed decisions about their insurance coverage. These resources may include informative articles, guides, and tools to calculate coverage needs or premiums.

Exploring these digital assets can enhance your understanding of your insurance policy and options.

Federated National Home Insurance: What’s the Bottom Line?

Federated National may be worth considering for your home insurance, particularly if you have difficulty obtaining coverage. The lack of policy information makes it difficult to draw a conclusion on value, but they do appear to have plenty of happy customers which makes them worth a closer look.

Compare rates from other top home insurance companies, by using our comparison tool.