United American Medicare Insurance Review & Complaints: Health Insurance (2024)

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Texas-based United American Insurance Company focuses on supplemental insurance policies, particularly for seniors. They write both individual and group policies with options including life insurance, accident, and critical illness, and Medicare Supplement.

This United American Medicare insurance review will look at the plans the company offers, features in United American Medicare supplements, and the company’s reputation. We’ll also cover how to get United American Medicare quotes.

You may decide to buy United American Medicare coverage after reading this review, but don’t make a decision without comparing rates. Enter your ZIP code now for free and reasonable life insurance quotes in your area.

About United American

United American was founded in Dallas, Texas in 1947 by C.L. Dunlap, who added two more to his staff within the first year. The growth resulted in several moves to larger buildings, and in 1982 the company was acquired by Torchmark Corporation, a major insurance company, and financial services holding company.

Torchmark owns several companies of the same size and scope as United American, with a general focus on the same type of products. United American now has offices in the same location as Torchmark, in McKinney, Texas.

United American has been writing Medicare Supplement plans since 1966 and has grown to provide insurance coverage across the U.S. They also write group retiree health plans and life and supplemental health coverage for individuals.

Products are sold through independent agents, with United American licensed in 49 states and D.C. In New York, policies are sold through First United American Life Insurance Company.

What is United American Medicare Supplement?

Medicare Supplement is the only Medicare plan that is offered by United American. There is no United American Medicare Advantage plan offered. They have been writing this type of coverage for as long as Medicare has been in existence. 

Of the 11 possible standardized plans, United American writes 10. That is an impressive list of offerings and more than we have seen from some much larger companies.

Let’s take a look at a brief video that will offer some insight into what they offer.

https://www.youtube.com/watch?v=gG-Six-VYXM&feature=emb_logo

The available plans are A, B, C, D, F, F with a high deductible, G, K, L, and N. Plan A is the base plan that provides coverage for Medicare coinsurance amounts and also pays for the first three pints of blood each year. If you’d like to learn more about health care coinsurance, click the link.

Furthermore, if you’d like to learn about the difference between these letter plans, consult the following table.

Medicare Supplement Plan Comparison

Each of the plans beyond A adds on more coverage, up to Plan F, which covers all out of pocket costs including emergency medical abroad. Some plans cover Part B coinsurance only in part.

Plan F is also offered with a deductible; this allows a much lower monthly payment with a pre-determined out of pocket cost that the insured can plan for. Another cost-saving option is Plan N, which has some copays in return for lower premiums.

With nearly every plan possible available, United American has options for every budget as well as for whatever insurance coverage the individual prefers to have in their Medicare plan.

How to get United American medicare rates

United American does not offer online quoting, nor do they have any rate information available for their plans. Rates will vary from state to state and from person to person.

It is common for companies like United American to offer rate quotes only through agents and not online. A lot of their new business comes in through word of mouth and through insurance agent sales directly, which is something of an old-school approach to insurance sales.

United American Medicare Insurance Claims Process

Ease of Filing a Claim

United American Medicare Insurance offers multiple ways to file a claim, providing flexibility and convenience to its policyholders. You can file a claim through their online portal, over the phone, or by using their mobile app. This user-friendly approach ensures that customers can choose the method that suits them best, making the claims process hassle-free.

Average Claim Processing Time

While specific claim processing times may vary depending on the nature and complexity of the claim, United American Medicare Insurance is committed to efficiently handling claims. Policyholders can expect timely processing and resolution of their claims, ensuring that they receive the benefits they are entitled to promptly.

Customer Feedback on Claim Resolutions and Payouts

United American Medicare Insurance values customer feedback and strives to provide satisfactory claim resolutions and payouts. To get a better understanding of their performance in this regard, it’s essential to review customer reviews and ratings. Policyholders’ experiences can shed light on the company’s reliability when it comes to fulfilling claim obligations.

United American Medicare Insurance Digital and Technological Features

Mobile App Features and Functionality

United American Medicare Insurance offers a comprehensive mobile app designed to enhance the policyholder’s experience. The app provides access to essential features such as claims submission, account management, policy information, and more. It allows users to conveniently manage their insurance on the go, ensuring ease of access to vital resources.

Online Account Management Capabilities

Managing your United American Medicare Insurance policy is made simple through their online account management platform. Policyholders can log in to their accounts to view policy details, update personal information, make payments, and track claims. The online portal is a valuable resource for policyholders seeking self-service options and information.

Digital Tools and Resources

United American Medicare Insurance offers a range of digital tools and resources to assist policyholders in making informed decisions about their coverage. These resources may include educational materials, calculators, and access to customer support. Utilizing these digital tools empowers policyholders to navigate their insurance needs effectively.

What are United American medicare supplement reviews and ratings?

United American Insurance Company has an A+ rating with the Better Business Bureau (BBB), with only ten complaints on file in the past three years and no reviews. They have been accredited with the BBB since 1952, only a few years after their founding.

There are more reviews on Consumer Affairs, with a total of 97, 33 of which contain star ratings for an overall one-star rating. The reviews are all negative, with repeated complaints of claims being denied.

While the complaint volume is not particularly high for a company of this size, it is always somewhat concerning to see repeated complaints of the same nature.

The complaints for this company are fairly common to this type of insurance company and highlight the importance of reading all of the fine print of a policy before buying; that said, it is always important that any insurance company offer transparency in terms of what they are selling and help customers to understand what they are buying.

United American Medicare: What’s the bottom line?

Without rates listed for this company or an online quoting option, we are unable to compare them to competitors in terms of cost. The complaints are not a major red flag, but they are a part of the overall picture to look at when comparing your options.

United American does have a great selection of plan options, and for those that do not mind contacting an agent for a quote, they might be worth putting on the list.

You might be able to get an affordable United American Medicare supplement plan that suits your needs, but be sure you’ve covered all your bases by shopping around. Enter your ZIP code for fast, free Medicare quotes today.